Shipping policy

Last Updated: February 7, 2025

Overview

Welcome to Acheeven.com. This shipping policy outlines our procedures and guidelines for delivering products to our valued customers.

Shipping Methods and Timeframes

We currently offer the following shipping options:

  • Standard Shipping (5-7 business days)
  • Express Shipping (2-3 business days)
  • Next Day Delivery (available for select areas in Florida)

Note: Actual delivery times may vary based on your location and order processing time.

Shipping Rates

Shipping rates are calculated based on:

  • Package weight and dimensions
  • Shipping destination
  • Selected shipping method

For exact shipping costs, please proceed to checkout where rates will be calculated automatically.

Free Shipping

We offer free standard shipping on orders over $75 within the continental United States.

Order Processing

  • Orders are processed Monday through Friday, excluding federal holidays
  • Orders placed before 2:00 PM EST will be processed the same business day
  • Orders placed after 2:00 PM EST will be processed the next business day

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.

International Shipping

Currently, we primarily serve customers within the United States. For international shipping inquiries, please contact orders@acheeven.com.

Shipping Restrictions

Certain items may have shipping restrictions or require special handling. We reserve the right to refuse shipping to certain locations due to carrier limitations or regulations.

Lost or Damaged Packages

If your package is lost or damaged during transit:

  1. Contact us within 48 hours of the expected delivery date
  2. Provide your order number and any relevant photos of damaged items
  3. Our team will investigate and work to resolve the issue promptly

Address Changes

  • For address changes on pending orders, please contact us immediately at orders@acheeven.com
  • We cannot guarantee address changes once an order has been shipped

Contact Information

For any shipping-related questions or concerns, please contact us:

Shipping to Florida Addresses

As a Florida-based company, we offer:

  • Priority processing for Florida addresses
  • Same-day shipping for orders placed before 12:00 PM EST (Miami-Dade, Broward, and Palm Beach counties)
  • Special regional shipping rates for Florida residents

Policy Updates

We reserve the right to modify this shipping policy at any time. Any changes will be posted on this page with an updated revision date.

For our complete terms and conditions, please visit our Terms of Service page.